Does a good Better Business Bureau rating matter to you as a consumer? Do you check a company’s BBB rating before you purchase a product or service. Have you ever had a bad experience and later wish you had checked? I think any large company is eventually going to have a customer with a complaint. How a company handles that complaint shows what kind of company they really are. The BBB will work with the customer and the business to find a solution to the customer’s problem. If a company has a large number of complaints it may show that company uses deceptive practices on a regular basis. It could also show that the company’s employees not well trained in the type of business they are engaged in. The BBB rating is based on a percentage of the number of complaints compared to the company’s business volume size. If a large business has a few complaints and that business makes good effort to resolve the problem, that company will have an A+ rating. A company large or small that has a high ratio of complaints compared to their business size will have a B, C or even D rating. Any company that has an extremely high number of complaints or if that company does not make an effort to rectify a complaint will have an F rating.

Use this link to check out any company on the national BBB website. Enter the company name then click search. One or more companies will be listed. Scroll down and click on the company to view their report. http://www.bbb.org/us/Consumer-Business-Reviews/