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Royal Swimming Pools Company Information

Over 33 years serving the swimming pool industry, our staff has over 75 years combined swimming pool experience from pool kit excavation to keeping your swimming pool crystal clear. We have been serving swimming pool customers online for over 10 years. We strive to offer the best deal available and the best customer service.
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Why buy your swimming pool kit from Royal Swimming Pools?
  • Our shopping basket lists the items that are included for your swimming pool kit. Some websites do not give you a detailed list and may imply items like steps or other items are included when they are not.
  • Our swimming pool kits can be completely customized online or you can call toll free to order your swimming pool kit. We will never try and up-sale items to you after you place an order.
  • We send an order confirmation for your approval and a delivery check off list. You will know exactly what to expect at delivery
  • Our pool store is open to the public. See the map below and come visit us. Some websites do not give you their address or contact information or may only have a PO box.
  • We carry top quality name brand swimming pools and hot tub spas and accessories. We buy in large quantities and pass on the savings to you. We do not list a higher than usual price so you will have to ask us to lower it.
  • We include toll free pool kit installation technical support. We are available to answer your construction questions when you need an answer.
  • If you find a better deal call us 877-602-7067. We will do our best to match or beat the price of any online pool store.

Toll Free: 877-602-7067 Store
Sales Office Hours

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1682 North Shelby Oaks Dr #5
Memphis, TN 38134


Mon - Thur 10 am - 6 pm
Friday 10 am - 5 pm
Saturday 10 am - 3 pm

Customer service / sales
Mon - Thur 7 am - 6 pm
Friday 7 am - 5 pm
Saturday 9 am - 3 pm


Technical support
Mon - Thur until 6 pm
Fri - Sun until 5 pm


(central time zone)
Toll Free: 866-532-8194
Phone: 901-372-1773
Phone: 901-414-1012
Fax: 901-372-9262
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All information given to Ledford's Royal Swimming Pools will be kept private and will not be sold or shared with anyone.

All information, web pages, pictures and text on this website are the property of Royal Swimming Pools. Use is intended for use by our customers to gain information about our company and our swimming pool supplies, swimming pool kits and hot tub spas. Any reuse without written permission from Royal Swimming Pools is prohibited.

Royal Swimming Pools is Members of the Midsouth Better Business Bureau and Association of Pool & Spa Professionals.
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Association of Pool & Spa Professionals
The Association of
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BBB rates companies based on percentage of sales volume to percentage of complaints. We are proud that we are one of the largest online pool stores online for over 12 years with an A+ rating. Some companies have a BBB logo but do not have a link to their report. Deceptive business practices can cause a company to get a higher number of complaints. Take the challenge. Use this link to open a browser for the Better Business Bureau National website. Enter a company name to view the number of complaints. We strive to offer the best deal available and the best customer service.

Payment Policy: We accept Visa, MasterCard, Discover, American Express, Checks, and Bank Wire payments. We offer a 3% discount for wire transfer payments. There is an up to 14 business day hold on all check payments. Credit card payment orders must ship to the confirmed address.

Layaway: A 15% deposit will hold your kit at our current sale price. Make payments over the next 3 months or even get extended time to pay by special request. Your order will ship once it is paid in full. Restrictions apply on close out items.

Shipping Policy
:Click for swimming pool shipping information or Click for hot tub spa shipping information.

Return Policy: Please call for return ship to address. Items must be in original box and in original condition. Item must be shipped freight prepaid. Up to 5% order cancellation after order is processed on all orders. Pool kit actual shipping cost are not refundable after items ship and a up to 15% restocking fee may apply.

Warranty Claims: All products carry manufacturers warranty and some products include RSP extended warranty. Royal Swimming Pools can handle your warranty claim or you can contact the manufacturer directly. Keep all warranty cards and information supplied with your products. Above ground and inground pool kits consist of components from several manufacturers. We are committed to providing the best quality pool products available at affordable prices. The stated pool kit warranty is on the pool kit frame. We have installed these swimming pools for over 20 years, so you can be assured of the quality. We are authorized to offer on all above ground swimming pool kits a Royal Swimming Pools extended warranty. Click here for pro-rated schedule. Inground Pool kits include a lifetime steel or polymer frame warranty
.

Pool Builder Program: Most pool builders will need to drop ship the pool kit to a customer's residence. When you pay for your order via bank wire transfer you will receive a 3% discount and you can ship the pool kit to any address. Beginning with the 4th complete pool kit order your bank wire discount will increase to 4%. Beginning with the 10th complete pool kit order your bank wire discount will increase to 5%. If the customer is making the actual payment you can have the customer include your company name and "builder program" on the checkout form and they will receive your discount. If the customer is paying with a credit card and shipping the pool kit to the billing address they will receive a free gift and you will receive credit for the sale by putting your company name and "builder program" on the checkout form or by letting our sales representative know during checkout.

Terms of the sale: Orders that ship to an address that is different than the credit/check card statement address will require additional processing time before the order ships. Pool kits, spas and all equipment are sold as do-it-yourself kits to the homeowner / builder and do not include labor of any kind. The homeowner is responsible for safe and proper use of all items. Royal Swimming Pools Inc or their suppliers are not responsible for delays in construction caused by backorders, incorrect or missing items.  The delivery is curbside and must be accessible for an 18 wheel truck. The actual delivery location is the discretion of the delivery truck driver. The homeowner is responsible for unloading the pool kit and/or spa. Tommy-lift liftgate service is optional. You will need to have 2-3 people available to unload the pool kit. You will need 3-5 people to unload a hot tub spa unless the hot tub spa unloading service is ordered before the spa ships. The spa unloading service takes the spa off the truck only and is not available for spill-over or swim spas. Pool kits and spas are shipped shrink wrapped in plastic on one or more pallets. The plastic should be in tact upon delivery. Remove the plastic wrap to check your order with the driver’s delivery ticket for number of pieces and note any damaged or missing items before signing the delivery ticket. Damaged items MUST be refused and returned to the delivery truck for replacement. Items refused because of damage will be reshipped from the warehouse to the homeowner upon notification by the homeowner to Royal Swimming Pools. Remove wrapping and open boxes if necessary to check for damaged items. Damage claim cannot be filed after the delivery ticket is signed unless all the damaged items are written on the delivery ticket or as per manufacturer's warranty. Missing or incorrect items must be reported to Royal Swimming Pools within 1 week of delivery and will be sent to you via normal ground shipment. Shipping insurance does not cover damage caused by dropping or improper unloading of inground wall panels, steps, above ground wall, frame boxes or spas. An average kit can be unloaded in 15 to 25 minutes. There is a 5% order cancellation fee after the order is processed. You must have an RMA number for returns within 60 days of purchase. Returned items must be in the original box in the original condition. A 15% restocking fee applies for returned items. Actual shipping charges are non-refundable after the order ships. Special order items cannot be returned except as per manufacturer warranty. You MUST check the size and pattern of the pool liner listed on the box before removing the liner from the box. The liner can not be returned after it is removed from the box except as per manufacturer's warranty. All Items have a manufacturer’s warranty and does not include service calls or labor of any kind except for hot tub spas as indicated on www.royalswimmingpools.com/warranty_spa.htm. Returning an item or part of an item to the manufacturer’s distribution warehouse may be required for warranty coverage.

All text and pictures on this webpage is intended for use by the customers of royalswimmingpools.com. Copying or any other use is prohibited © 1987-2010