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Customer Support Portal

We're Here to Help!

The resources on this page answer some of our most common support related questions, but you can also submit a support ticket below if you need to reach out to our team. Remember, the more information you can help provide up front the quicker we'll be able to help solve your concerns. At Royal Swimming Pools we've been helping people like you design, purchase, and even build their own pools for over 30 years so we're always happy to help new and existing members of the Royal family.

 

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Support Resources

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What's the Status of My Order?

What's the Status of My Order?

You should have received an email confirming your order shortly after placing it. Within this email, there's a button near that top that allows you to Check The Status of your order at any time. Or use the link on this page!

What is your Return Policy?

What is your Return Policy?

See all requirements for a smooth return process here!Including general requirements & information as well special considerations, like if you're wanting to return an item past the 60 day from purchase timeline.

When will my order ship & how long is the estimated transit time?

When will my order ship & how long is the estimated transit time?

We strive to have every order to you as quickly as possible. Certain orders, like those with custom items, can see longer manufacturing time as we want to get your order just right. Find out more details here.

What to do (and not do) when accepting your delivery

What to do (and not do) when accepting your delivery

We'll cover the important steps you need to take to ensure your delivery is as smooth as possible, even if something goes wrong. Never Refuse Items, follow these steps instead.

What if an 18-Wheeler can't deliver to my address?

What if an 18-Wheeler can't deliver to my address?

While this may seem like a setback, there are easy solutions! See our suggested alternative arrangements within!

Is There a Warranty?

Is There a Warranty?

For inground pools, the panels are lifetime, the liner and all of your equipment each have their own individual manufacturer's warranty as with above ground pools. Here we'll show your how to file a warranty claim.

Need a Dig Spec?

Need a Dig Spec?

All we need is some basic information (including your current Royal Swimming Pools Quote number) and our team will have them ready for you typically within 2 business days.

Where can I Find Company Information and Policies?

Where can I Find Company Information and Policies?

Here you'll find information on shipping and payments as well as general policy information. Such as order status, store information, and how to report damage or missing items.